Vendor Overview

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Compudata’s core business has centered on providing exceptional workstations, servers and notebooks backed by the highest quality of service since 1995. While our Online Web Store features nearly every major brand available, Compudata also specializes in the custom configuration of systems to match our customers requirements and budget exactly.

Compudata has 16 years of experience and growth with the University community, with offices in both Guelph and London Ontario. In addition to the many individual systems we have deployed at Guelph, we are also now responsible for several computing labs across campus and other large departmental deployments.

Our service is the number one reason for our growth. Over the past sixteen years, Compudata has refined our services to exceed the standards expected by our customers. We take pride in our teamwork and we have fostered a sales and support staff that cares to help. We set the expectation that with your first phone call or email, we will resolve or set in motion a resolution to your issue. We are committed to providing the highest level of service to every customer and take pride in honoring that your satisfaction is our priority!

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Free Delivery & On-Site Deployment Assistance

  • We are local! Come by and visit our showroom in Stone Road Mall, (call ahead to schedule a visit).
  • Individual Systems: Free basic setup assistance / Packaging Removal and Recycling.
  • Mass Deployments / Computer Labs: No cost installation assistance / Packaging Removal and Recycling.
  • Scheduled Campus Visits throughout the week / Rush deliveries available!
  • Quick Delivery: Deliveries are preformed by friendly Compudata staff, ready to help and answer any questions.

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Dedicated Rep

Get to know your dedicated University of Guelph representatives:

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Stan Clemance is your local dedicated representative for the University of Guelph. His job is to assist the faculty and staff of the University of Guelph with product procurement, delivery, support, and most importantly, satisfaction. Stan works closely with the various departments on campus to ensure that their individual needs are met.

Stan has a broad range of experience with more than ten years invested in the field of Information Technology. He can provide extensive product knowledge as well as technical support and repair. Feel free to contact Stan regarding quotes, purchases, and support. He'll be happy to drop by with a coffee or tea and discuss any needs or concerns.

 

Stan Clemance
University of Guelph Dedicated Representative
519-652-5664 x116
stan@compudata.ca
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Murtez Alrohani is your primary inside sales representative for the University of Guelph, and works from our Stone Road location in Guelph Ontario. He can provide you with quotations, sales support, and order fulfilment.

Questions about product information, orders, shipping, and our online ordering system can be all be answered by Murtez.

 

Murtez Alrohani
University of Guelph Inside Sales Representative
519-652-5664 x153
murtez@compudatasystems.ca

Request Support

Step 1 of 3

University of Guelph: Support Request

  1. Step 1: Your Information

    We are sorry you're having trouble, but we're glad you came to us for help. First, we need to know who you are. The more we know, the easier it will be to communicate with you and expedite your support issue.

  2. Full Name:(*)
    Please enter your first and last name.
  3. Department Name:
    Invalid Input
  4. E-mail Address:(*)
    Please enter a valid e-mail address.
  5. Telephone Number:(*)
    Please enter a valid phone number, eg: (519) 000-0000 ext. 205
    (###) ###-#### ext.###
  6. Preferred Contact Method?(*)
    Please select one option.
  7. Address:(*)
    Please enter an address or building and room number.
    Note: If on main campus, a building name and room number will suffice.
  8. Pickup / Drop off(*)


    Please select the type of support you wish to request.
  9.  

  1. Step 2: How Can We Help?

    Please supply as much detail about the issue you are experiencing as possible. We will respond to your submission promptly and supply you with a ticket number which you may use to reference this issue.

  2. Manufacturer & Model:
    Invalid Input
    <- Example: Lenovo ThinkPad T420s
  3. Note: The CSL number is the serial number associated with custom Compudata desktop computers. It is a four or five digit number preceded by CSL- and is located on the back or bottom of your system. If you have this available, it will aid in the identification of your system, otherwise, please use the manufacturer's serial number.
  4. CSL or Serial Number:
    Please enter a valid CSL or serial number.
  5. Warranty Status
    Invalid Input
  6. Supply a detailed description of your issue:(*)
    Invalid Input
  7. Password:
    Invalid Input
  8. Additional Services




    You must select either an available service, or check 'No Backup'. Remember, we try to protect your data, but we will not accept responsibility for its loss.
  9.  

  1. Step 3: Agree and Submit

    You're almost done! Once you agree and submit, one of our support staff will contact you by your preferred method shortly so we can help you with your support issue. If you have any questions about your issue, please contact us at 519-341-6037 and press option 2 for Technical support.

  2. Service Agreement

    1. Indemnity:
    a. Data - Compudata takes no responsibility for lost or missing data. All data is the responsibility of the customer. We strongly recommend the backup of data before a machine is diagnosed or serviced. b. Warranty - Compudata is not responsible for the extent or limitations of the manufacturer's warranty. When a machine is serviced on behalf of a manufacturer, we are only able to honour the warranty as honoured by the manufacturer of the product.

    2. Fees:
    There is a minimum one hour service fee to cover the diagnostic time of problems that are not covered by the manufacturer's standard warranty. The minimum fee shall be applied to the total hourly cost of the repair should the customer proceed with the repair upon diagnosis. If the customer refuses the repair, or the product is deemed un-repairable, the minimum fee shall apply. The hourly rate for service is billed in half-hour increments thereafter. All services are based on estimated minimum time. Pickup/delivery may be subject to additional courier fees.

  4. Please allow two business hours during our regular working hours for our support staff to process your request. We will respond to you promptly and directly, and will provide you with a ticket number for your reference. Thank you.

Video Tutorials

Orders and Quotes On-Line:

Technical Support Request:

Events

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Compudata is pleased to be chosen as a preferred vendor for the University of Guelph... and we are local! We were happy to host our third annual Technology Showcase. Thanks to all who came out for making this event a great success.

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As well, thanks to Larry Shuh from Financial Services who won our draw this year for an LG Netbook! We hope you'll enjoy it!

Newsletter

Subscribe to the Compudata Newsletter! We regularly send out a newsletter to keep our clients informed about what is happening at Compudata. We include technology news and reviews, details about events, and product specials and spotlights.

We also occasionally will send out information specific to the University of Guelph, such as upcoming on-campus events or sponsorships.

Try it out! You can unsubscribe at any time.

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