Compudata will make every effort to accommodate any new software versions or releases as identified. In all cases, Compudata will represent the best interest for our customers and work on your behalf with specific component manufacturers to accommodate any request.

December 2013 Build Updates:
– Pelican 1200 (no foam) updated to Pelican 1400 (no foam)
– Beaglebone Clear Acrylic Enclosure updated to BB100-O BeagleBone Metal Enclosure (Orange)4

January 2014 Build Updates:
– New OS & Testing protocol

May 2014 Build Updates:
– New OS Patches

Summer 2014 Build Updates:
– New High Accuracy (sub millisecond) Configuration with custom Circuit Board Cape:

September 2014 Build Updates:
– New OS Patches

Summer 2015:
– FCD+ firmware can be updated to allow use of up to 6 antennas on a single SG

Achieving total customer satisfaction is the foundation of Compudata’s meticulous Quality Control procedures. All SensorGnome kits will include only new components, undergo at least twenty-four hours of “burn in” time testing, and will be subject to software and hardware testing protocol that include over fifty individual assembly and quality checks to ensure consistency. Compudata continuously improves and further develops quality control procedures. All custom assemblies are completely inspected by Compudata as well will undergo inspection by the Electrical Safety Authority in our London Ontario Assembly Facility.

Quality Focus:

• Customers’ Needs and Expectations
• Customer Communication and Total Customer Satisfaction
• On-Time Delivery and Customer Support
• High Quality Workmanship and Defect-Free Products
• Cost-Effective Operations and Processes
• Continuously Making Improvements to Processes

Operating Environment:
As a standard recommend Operating Environment for such hardware, Compudata would recommend conditions remain within the following specifications:

• Operating Temperature: 0 to 40 °C (32 to 104 °F)
• Storage Temperature: -20 to 70 °C (-4 to 158 °F)
• Operating Humidity: 5% to 95% (non-condensing)
• Storage Humidity: 0% to 95% (non-condensing)

Compudata’s core business has centered on building exceptional products including workstations, servers and specialized controllers for the research community. All hardware is custom configured and manufactured to precisely match your requirements. Through direct sales and a dedicated network of resellers across the nation, Compudata has an install base of thousands of specialized systems sold to educational, government and small business/commercial customers across Canada.

ESA Certification:

Compudata has included ESA certification as part of our SensorGnome configuration.  The ESA will certify Compudata’s SensorGnome as a complete solution, further protecting our customer and Compudata from any unforeseen electrical or component failure.

Warranty and Service Processes

At Compudata we believe service isn’t just a department; it’s an attitude. We are committed to both our customers and our products, and knowing that how we support our customer is a true measure of our quality. Communication, respect and excellence is what we thrive to provide throughout every step of our customer support process.

DOA:

Compudata is proud to deliver a superior product in which we can boast a DOA rate of less than 0.05%.

RMA REQUEST AND RETURN INSTRUCTION:

In order to return hardware to Compudata, you must first obtain a RMA/case number from Compudata. Please contact Compudata Support by telephone; Toll Free in North America: 855-405-8889 (Outside North America 1-519-652-5664), by emailing support@compudata.ca, or by filling out our contact form here. Unauthorized packages may be refused by Compudata Receiving and will be returned to the customer, unprocessed, and at the customer’s expense. Please do not add new items or products to an issued RMA number, as any unauthorized items or products may be refused or may delay the processing of the entire shipment.

Warranty Period / Associated Costs:

SensorGnomes built by Compudata come with a standard one year complete advanced replacement warranty, as well as the option for a five year SensorGnome advanced replacement warranty. Compudata will assume the cost for shipping to the client within continental North America. Systems and components that are sold with an extended warranty will be supported by Compudata for the duration of the extended warranty period. The end user is responsible for return shipping of a defective unit from your destination to Compudata.

Response Time:

To guarantee that a superior level of service is maintained, Compudata has spare SensorGnome systems on hand, as well a full set of replacement components to ensure any technical matters are resolved immediately, for systems provided under warranty.

Standard Warranty Coverage:

Compudata will support and replace components under the manufactures standard warranty up to a period of one year. SensorGnomes purchased with an extended warranty will be supported for the duration of the extended warranty period. Products damaged by natural causes, including, but not limited to, flood, electrical storm, or rodent infestation is not supported or covered by our manufacture partners. As such, we are unable to support such failure.

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