Warranty and Service Processes
At Compudata we believe service isn’t just a department; it’s an attitude. We are committed to both our customers and our products, and knowing that how we support our customer is a true measure of our quality. Communication, respect and excellence is what we thrive to provide throughout every step of our customer support process.
DOA:
Compudata is proud to deliver a superior product in which we can boast a DOA rate of less than 0.05%.
RMA REQUEST AND RETURN INSTRUCTION:
In order to return hardware to Compudata, you must first obtain a RMA/case number from Compudata. Please contact Compudata Support by telephone; Toll Free in North America: 855-405-8889 (Outside North America 1-519-652-5664), by emailing support@compudata.ca, or by using one of the options here. Unauthorized packages may be refused by Compudata Receiving and will be returned to the customer, unprocessed, and at the customer’s expense. Please do not add new items or products to an issued RMA number, as any unauthorized items or products may be refused or may delay the processing of the entire shipment.
Warranty Period / Associated Costs:
SensorGnomes built by Compudata come with a standard one year complete advanced replacement warranty, as well as the option for a five year SensorGnome advanced replacement warranty. Compudata will assume the cost for shipping to the client within continental North America. Systems and components that are sold with an extended warranty will be supported by Compudata for the duration of the extended warranty period. The end user is responsible for return shipping of a defective unit from your destination to Compudata.
Response Time:
To guarantee that a superior level of service is maintained, Compudata has spare SensorGnome systems on hand, as well a full set of replacement components to ensure any technical matters are resolved immediately, for systems provided under warranty.
Standard Warranty Coverage:
Compudata will support and replace components under the manufactures standard warranty up to a period of one year. SensorGnomes purchased with an extended warranty will be supported for the duration of the extended warranty period. Products damaged by natural causes, including, but not limited to, flood, electrical storm, or rodent infestation is not supported or covered by our manufacture partners. As such, we are unable to support such failure.